Crucial Conversations: Tools for Talking When Stakes Are High

作者: Kerry Patterson ; Joseph Grenny ; Ron McMillan ; Al Switzler 著

出版社:McGraw-Hill

出版時(shí)間:2011-08

頁數(shù):304

虛構(gòu):非虛構(gòu)

ISBN:9780071775304

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圖書介紹

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasiveKerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.